Terms and Conditions

“Rankply,” “we,” “us,” and “our” mean the company operating this Service, registered in England and Wales, with registered offices at 950 Great West Road, Brentford, London, TW8 9ES, United Kingdom, and Plaça de Sant Josep Oriol, 4, Ciutat Vella, 08002 Barcelona, Spain.

“Service” means the Rankply platform, website (rankply.com), dashboard, APIs, hosted blogs, and all related tools and features.

“Account” means the account you create to access and use the Service.

“Subscription” means a paid plan (Standard, Plus, or Pro) that grants access to specific features and deliverables.

“Content” means any text, data, images, reports, recommendations, or other materials made available through the Service.

“Published Content” means blog posts, PR placements, social media posts, and other materials created and published by the Rankply team on your behalf as part of the Service.

“Brief” means the brand information you provide within the platform, including target keywords, content tone, target audience, key messages, and related details, which our team uses to inform content creation.

“Hosted Blog” means the WordPress blog Rankply provisions for eligible subscribers at a subdomain of rankply.com (e.g., yourbrand.rankply.com).

“Free Audit” or “Free AI Visibility Report” means the complimentary AI visibility analysis provided to all registered users upon account creation.

2.1 Eligibility. You represent and warrant that you: (a) are at least 18 years of age; (b) are using the Service on behalf of a business entity, and have authority to bind that entity to these Terms; (c) have not been previously suspended or removed from the Service; and (d) will comply with all applicable laws and regulations in connection with your use of the Service.

The Service is intended for business use only. It is not intended for use by consumers acting in a personal capacity.

2.2 Account Information. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at info@rankply.com if you suspect unauthorised use of your account.

2.3 Team Members. You may invite team members to access your account in accordance with your plan’s seat limits. You are responsible for ensuring that all team members comply with these Terms. You remain liable for all actions taken by team members under your account.

3.1 Nature of the Service. Rankply is a done-for-you Generative Engine Optimisation (GEO) service. We provide: (a) automated AI visibility audits that analyse how your brand appears across AI search engines including ChatGPT, Claude, and Gemini; (b) competitor analysis and citation tracking; (c) personalised content recommendations; and (d) content creation and publication services carried out by the Rankply team on your behalf, using your Brief as a guide.

3.2 Done-For-You Model. Content creation and publication (including blog posts, PR placements, social media posts, and other deliverables) are carried out entirely by the Rankply team. You are not required to create, approve, or publish content yourself, unless you choose to do so. By subscribing, you authorise Rankply to create and publish content on your behalf in accordance with your Brief.

3.3 Hosted Blog. Where included in your Subscription plan, Rankply will provision a blog at a subdomain of rankply.com. This subdomain is licensed to you for use during your active Subscription. You do not own the subdomain. Upon termination of your Subscription, the hosted blog will be deactivated.

3.4 Free AI Visibility Audit. All registered users receive a complimentary Free Audit upon verifying their email address. The Free Audit is provided at no cost and at our discretion. We reserve the right to modify or discontinue the Free Audit at any time.

3.5 AI-Powered Features. Our Service uses artificial intelligence technology from third-party providers including Anthropic, OpenAI, and Google. AI-generated outputs are provided for informational purposes and may not always be accurate, complete, or current. You should apply your own judgement before acting on any AI-generated content or recommendations.

4.1 Plans and Pricing. We offer subscription plans (Standard, Plus, and Pro) with features and pricing as listed on our website at rankply.com/pricing. Prices are displayed in your local currency (USD, GBP, EUR, or CAD) based on your location and are inclusive of any applicable taxes unless stated otherwise. We reserve the right to change prices at any time; price changes will apply to new subscribers immediately and to existing subscribers at their next renewal.

4.2 Free Trial. All paid plans include a 7-day free trial. A valid payment method is required to start your trial. You will not be charged during the trial period. If you do not cancel before the trial ends, your chosen plan will begin and your payment method will be charged automatically.

4.3 Billing Cycle. Subscriptions are billed monthly or annually depending on the option you select. Monthly subscriptions renew automatically on the same calendar date each month. Annual subscriptions renew automatically on the same calendar date each year. You authorise us to charge your payment method on a recurring basis until you cancel.

4.4 Payment Processing. Payments are processed by Stripe. By providing your payment details, you authorise Stripe to charge your payment method in accordance with your Subscription. Rankply does not store your full card details.

4.5 Taxes and VAT. Prices shown may be subject to applicable taxes including VAT, GST, or sales tax depending on your location. Where applicable, tax will be calculated and displayed at checkout. If you are a VAT-registered business in the EU, you may provide your VAT number for B2B reverse charge purposes.

4.6 Failed Payments. If your payment fails, we will retry in accordance with our billing schedule. Your account will enter a grace period of three (3) days, during which full access is maintained. If payment is not received within the grace period, your account will be suspended. Past publications and audit data remain accessible during and after suspension.

4.7 Cancellation. You may cancel your Subscription at any time from your account settings (Settings → Billing). Monthly plans: access continues until the end of your current billing period. Annual plans: access continues until the end of the annual period you have paid for. Cancellation takes effect at the end of the current period; no partial refunds are issued for the unused portion of any billing period.

4.8 Refunds. All subscription fees are non-refundable except where required by applicable law. The 7-day free trial provides an opportunity to evaluate the Service before being charged. If you are located in a jurisdiction where statutory cancellation or refund rights apply (including EU and UK consumers acting in a personal capacity, where applicable), those rights are not affected by these Terms.

4.9 Plan Changes. You may upgrade your plan at any time; upgrades take effect immediately with prorated billing for the remainder of the current period. You may downgrade your plan at any time; downgrades take effect at the end of your current billing period. Features associated with the higher plan remain accessible until the end of the period.

4.10 Add-On Purchases. Certain services are available for one-time purchase in addition to your Subscription plan. Add-on purchases are non-refundable once the service delivery has commenced.

5.1 Rankply Platform. The Rankply platform, website, dashboard, audit methodology, software, and all associated content (excluding Published Content and User Contributions) are owned by Rankply and protected by intellectual property laws. You may not reproduce, copy, distribute, or create derivative works from any Rankply-owned content without our prior written consent.

5.2 Your Brief and Brand Information. You retain all ownership rights in the Brief and brand information you provide to us. By submitting your Brief, you grant Rankply a non-exclusive, royalty-free licence to use, reproduce, and process that information solely for the purpose of delivering the Service to you.

5.3 Published Content. Content created and published by the Rankply team on your behalf (including blog posts, PR articles, and social media posts) is owned by you upon publication. Rankply retains no ongoing rights in Published Content after it is delivered, except that we may reference your brand (with your permission) as a client in our marketing materials.

5.4 Audit Reports and Data. Visibility scores, audit reports, competitor data, recommendations, and other analytical output generated by the Service are provided to you for your internal business use only. You may not resell, redistribute, or publish audit data as a standalone product or service without our prior written consent.

5.5 Trademarks. Rankply and the Rankply logo are our proprietary trademarks. You may not use our trademarks without our prior written consent.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Submit false, misleading, or deceptive information in your Brief or account registration
• Attempt to gain unauthorised access to any part of the Service or any other user's account
• Interfere with, disrupt, or impair the functioning of the Service or its underlying infrastructure
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use automated tools, bots, or scripts to access or interact with the Service except through APIs we expressly make available
• Resell, sublicence, or commercially exploit the Service or its outputs without our prior written consent
• Publish or distribute audit data or reports in a manner that misleads third parties about the source or methodology of the data
• Use the Service for any purpose that would bring Rankply into disrepute

7.1 Your Responsibility for Brief Accuracy. You are responsible for ensuring that your Brief is accurate, up to date, and does not contain content that infringes any third-party rights or violates any applicable law. Rankply will rely on your Brief in good faith when creating content.

7.2 Content Based on Brief. Published Content is created based on your Brief at the time of each monthly delivery cycle. If your Brief contains errors, inaccuracies, or prohibited content, Rankply is not liable for any resulting issues with the Published Content.

7.3 Content Review. While we use reasonable skill and care in creating Published Content, we do not guarantee that Published Content will be error-free, appropriate for all audiences, or free from factual inaccuracies. We recommend that you review Published Content when notified of its availability.

7.4 Third-Party Publishing Platforms. Some content is published on third-party platforms (including PR publications, social media, and Reddit). Rankply does not control those platforms and is not responsible for their terms of service, content policies, or decisions to remove or modify published content.

7.5 Delivery Timeframes. Our standard delivery timeframe is 7 days from the start of your monthly cycle. We will use reasonable endeavours to meet this timeframe but cannot guarantee it in all circumstances. In the event of delay, we will notify you.

8.1 Nature of AI Visibility Data. AI visibility scores and audit data represent our assessment of your brand’s appearance in AI-generated responses at the time the audit was conducted. AI engines are updated frequently, and scores may fluctuate. Audit results are informational only and do not constitute a guarantee of any particular outcome.

8.2 No Guarantee of Results. Rankply does not guarantee any specific improvement in AI visibility scores, brand mentions, website traffic, revenue, or business outcomes as a result of using the Service. The timeframe of 60 to 90 days referenced in our marketing materials is a typical experience based on our observation, not a contractual commitment. Results vary depending on your industry, competitive landscape, Brief quality, and factors outside our control including changes to AI engine algorithms and training data.

8.3 AI Engine Changes. AI engines including ChatGPT, Claude, Gemini, and Perplexity are operated by independent third parties. We have no control over their algorithms, training data, update schedules, or policies. Changes to these engines may affect your visibility scores in ways that are unforeseeable and outside our control.

9.1 Changes to the Service. We may modify, update, or discontinue any part of the Service at any time. For material changes that affect your Subscription, we will provide at least 30 days’ notice by email. Your continued use of the Service after that notice period constitutes acceptance of the changes.

9.2 Suspension and Termination by Rankply. We may suspend or terminate your account immediately if we reasonably believe you have: (a) violated these Terms; (b) provided false information; (c) used the Service in a way that harms other users or the integrity of the Service; or (d) failed to pay amounts due. We will give you reasonable notice where practicable unless the breach is serious.

9.3 Effect of Termination. Upon termination of your account: (a) your access to the Service will cease; (b) your Hosted Blog will be deactivated; (c) your data will be retained for 90 days before permanent deletion; (d) outstanding payments remain due. Sections 5, 8, 10, 11, 12, 13, and 14 survive termination.

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available” without warranties of any kind, express or implied. Rankply does not warrant that:

• The Service will be uninterrupted, error-free, or entirely secure
• AI visibility scores will accurately reflect your brand's performance on any specific AI platform
• Published Content will achieve any particular level of engagement, reach, or citation
• The Service will improve your AI search rankings, website traffic, or business results
• AI engine algorithms or policies will remain unchanged

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

UK and EU consumers: If you are a consumer (acting outside the course of a business), statutory rights under UK or EU consumer protection law are not affected by these Terms.

11.1 Exclusion of Consequential Loss. To the maximum extent permitted by applicable law, Rankply, its affiliates, officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, lost revenue, lost data, loss of goodwill, business interruption, or cost of substitute services, arising out of or in connection with the Service or these Terms, even if advised of the possibility of such damages.

11.2 Liability Cap. To the maximum extent permitted by applicable law, Rankply’s total cumulative liability to you for any and all claims arising out of or relating to the Service or these Terms will not exceed the total amount paid by you to Rankply in the twelve (12) months immediately preceding the event giving rise to the claim.

11.3 Jurisdiction-Specific Rights. Nothing in this Section limits any rights you may have under: the UK Consumer Rights Act 2015; the EU Consumer Rights Directive; the UK Unfair Contract Terms Act 1977; or any equivalent legislation in your jurisdiction that cannot be excluded by contract.

You agree to defend, indemnify, and hold harmless Rankply and its officers, directors, employees, agents, and affiliates from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) information or Brief content you provide to us; (c) your violation of any applicable law or third-party rights; or (d) any content you request us to publish that infringes a third party’s rights.

13.1 Primary Governing Law. These Terms and any dispute arising from or related to them are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

13.2 Dispute Resolution. Before commencing formal proceedings, both parties agree to attempt to resolve any dispute informally by contacting info@rankply.com and allowing 30 days for good-faith resolution.

13.3 Jurisdiction. Subject to any mandatory local law provisions, you agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes not resolved informally.

13.4 EU Consumers. If you are a consumer located in the European Union, you may also bring proceedings in the courts of your country of residence, and you are entitled to the mandatory consumer protections of your local law. The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

13.5 UK Consumers. If you are a consumer located in the United Kingdom, your statutory rights under English law (including under the Consumer Rights Act 2015) are not affected by these Terms.

13.6 US Users. If you are located in the United States, certain state laws may provide you with additional rights. Nothing in these Terms is intended to limit any non-waivable statutory rights you may have.

13.7 Canadian Users. If you are located in Canada, these Terms are subject to applicable Canadian federal and provincial laws. Quebec residents may have additional rights under Quebec consumer protection legislation.

14.1 Informal Resolution. Before initiating any formal proceeding, you agree to contact us at info@rankply.com and attempt to resolve the dispute informally for at least thirty (30) days.

14.2 Alternative Dispute Resolution. If a dispute cannot be resolved informally, we may agree to refer the matter to a recognised alternative dispute resolution provider. Participation in ADR is voluntary unless required by applicable law.

14.3 Individual Claims Only. To the extent permitted by law, you agree to resolve disputes with Rankply on an individual basis only. You waive any right to bring or participate in any class, collective, or representative action against Rankply. This provision does not apply where prohibited by applicable law, including in Quebec, Canada.

Your use of the Service is also subject to our Privacy Policy, available at rankply.com/privacy. The Privacy Policy explains how we collect, use, and protect your personal information. By using the Service, you consent to our processing of your personal information in accordance with the Privacy Policy.

Where Rankply processes personal data on your behalf (including brand brief data and client data you upload), we act as a data processor and you act as the data controller. Our processing is governed by our Data Processing Agreement, which forms part of these Terms for subscribers and is available on request at info@rankply.com.

We treat your audit data, Brief, competitive intelligence, and account information as confidential. We will not disclose this information to third parties except as required to deliver the Service (including to our sub-processors), as required by law, or with your consent.

You agree to keep confidential any non-public information we share with you about our platform, methodology, or team that is marked or reasonably understood to be confidential.

Neither party will be liable for any failure or delay in performance resulting from causes beyond their reasonable control, including but not limited to acts of God, natural disasters, war, pandemic, changes to AI engine algorithms or policies, internet outages, third-party service failures, or government action.

We may update these Terms at any time. For material changes, we will provide at least 30 days’ notice by email before the revised Terms take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the revised Terms, you must cancel your Subscription before the effective date.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

These Terms, together with our Privacy Policy and any Data Processing Agreement, constitute the entire agreement between you and Rankply regarding the Service and supersede all prior agreements, representations, and understandings. Section headings are for convenience only and have no legal effect.

For questions, notices, or complaints about these Terms or the Service:

Email: info@rankply.com

Registered office:
Rankply
950 Great West Road
Brentford, London
TW8 9ES
United Kingdom

Barcelona office:
Rankply
Plaça de Sant Josep Oriol, 4
Ciutat Vella, 08002
Barcelona, Spain

For data protection matters specifically, please include “Data Protection” in the subject line.